Questions About Renting Self Storage Units (FAQ)
Common Self Storage Questions
Business hours are 9:00 AM to 6:00 PM Monday through Friday and 10:00 AM to 2:00 PM on Saturday. Property managers are on call during normal business hours and may be able to schedule an appointment to meet you at the property.
Gate hours indicate when the electronic gate is operational for access to your unit with your personal gate code. Our gate hours are 6 am to 10 pm (16 hours) per day 7 days per week.
The property has a six foot fence around the perimeter. We have an electronic entry gate with individual access codes.
Yes, you must provide your own lock and your storage unit must be locked at all times.
You are not required to purchase insurance for your belongings stored in your storage unit, but we strongly recommend that you make sure you do have insurance. as we are not responsible for any damage to your items. Some homeowner insurance policies will include storage units in their coverage. Please immediately contact your insurance agent to find out if you have coverage, and if not, purchase a policy.
Yes. The Texas Self Storage Association (TSSA) lease states that a minimum of a ten day written move-out notice is required.
Questions About Storage Units
That depends on what you will be storing. If you have heavy items, being able to drive up to the door of an outside unit is very handy. Most items will be fine in an outdoor, drive-up storage unit as long as they are packed properly. If you are storing any sort of motorized vehicle, there are several different choices. We do have designated parking spaces (both covered parking and uncovered parking) as well as a few enclosed spaces for you to store RV’s, boats, campers, cars, motorcycles, trailers, ATV’s, jet skis, etc.
Think about the items that you will be storing in your unit. Is it mostly boxes and items that can be easily stacked and organized? Are there awkward shaped items that will make it more difficult?
Grab a tape measure or walk it out on the floor so it’s easier for you to visualize the actual space.
A 10′ x 5′ unit is less than half the size of a small children’s bedroom. A 10′ x 20′ unit is the size of a one car garage. A 10′ x 10′ unit is half that size.
Remember that most of our units have 9′ ceilings so you can stack items higher. Just be sure not to have so much weight stacked that you crush or damage your belongings.
Questions About Paying For Storage
We accept several major credit cards including MasterCard®, Discover®, Visa®, or American Express®. We also accept personal checks, cashier checks and money orders.
Yes, we will set you up with an online account where you can pay online. You can also have your account set up for Auto-Pay, if you would like.
Your first month is prorated so you are only billed for the number of days left in the month. And we collect a $20 one-time administrative fee for doing the paperwork and getting your account set up.
All monthly payments are due on the first of each month and are subject to late fees if not received by the fifth of each month.
Packing and Moving Questions
Currently, we do not offer a moving truck and we do not rent trucks. Please contact Uhaul, Penske, or Home Depot to rent a truck.
No, at this time we do not provide moving carts or dollies.
No, at this time we do not offer moving and packing supplies for sale.